Member Relations

We are interested in your feedback, if you have time please complete either of the questionnaires listed below and return it to us by email or by post (ICONs for Customer satisfaction and Customer expectation Questionnaire).

> Complaints Procedure
> Customer Expectation Survey
> Customer Satisfaction Survey


Transport Friendly Society (TFS) is run by public transport workers for the benefit of transport workers. The Terms of Reference for the Board of Management and all of its committees are set out below, simply click on what you want to see.

> Draft AGM Minutes 2017
> Remuneration Committee - Terms of Reference
> Development Committee - Terms of Reference
> Compliance and Risk Assessment Committee - Terms of Reference
> Audit Committee - Terms and Reference
> Board of Management - Terms of Reference
> Nomination Committee - Terms of Reference
> Memorandum and Rules of the Society
> Principles and Practices of Financial Management (PPFM)
> Consumer Friendly Principles and Practices of Financial Management (CFPPFM)
> Solvency and Financial Condition Report
> Board Report to With-Profits policyholders 2016

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Did you know...

Friends and family of those working in passenger transport can now join by taking out one of our savings plans

Even if you change jobs you can still keep your policy

> click here to download an application form or contact 020 7833 2616 for assistance.

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Apply online now..!
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Become an introducer

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